We can last Saturday night as a large party and the food and the service were great! However this was not our experience there tonight with even less people. The waitress was absolutely rude, never smiled and got the order wrong and then proceeded to argue with me about what we ordered. I just ended up telling her never mind on my food because at that point i was already aggravated. She came back after the food hit the table (quite some time after) and just asked if we were ok. We had to ask her for refills, she slammed one of the kids plates down in front of them, and instead of hanging me my bill, put it down on the opposite side of the table and just walked away when i had my hand out for it. I work in customer service, as a sever, and with the chance of getting that server again, we just won’t be back. Awful experience as far as service goes.
Jeff Fleming
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June 01, 2024
Over all excellent food, service and atmosphere. Plenty of seating inside. There is a bar area with a tv.
Cynthia Mcmillen
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January 11, 2024
The booth I'm sitting in is disgusting with the wall looking like someone got sick sitting here, the menu was covered with sticky and dried food. Makes me wonder how the kitchen looks. And there was a wait to be greeted and then the girl acted like it was an inconvenience. The kitchen music is louder than the dining music. I've been here before and it wasn't this bad but it's going downhill quick. I almost got up to walk out but I'll wait to see how the rest of my visit goes
My Facebook post: I'm trying not to be negative this year but my dinner craving got ruined the moment I walked into the restaurant. I should have walked out but I wanted to see how the rest of my visit would go. Lol.
1. I walked in and I hear loud kitchen music and nobody around to even know I walked in so I stood there maybe 8 minutes
2. The girl finally sees me and seemed like she was bothered I was there but grabs a menu and walks me to a booth and leaves quickly. I'm noticing the kitchen music is louder than the dining music.
3. The booth wall looks like it got puked on and my menu is sticky and has all sorts of dried foods on it. I have now lost my appetite
4. Waitress brings me a drink menu because I only ordered water to start so I decide a traditional mint mojito sounds good. But I ordered my food and drink.
5. She brings me my chips and salsa, then minute later my food and my drink and she left quickly. I tasted the drink after seeing there's no mint in it and it tasted exactly like a margarita.
6. Started eating my chips and salsa and found a tiny hair in the salsa so I decided not to eat anymore of that and hoped she would ask about my food.
7. She finally shows up and asks me how it all tastes so I told her that's definitely not a mojito so she takes it and I asked her to just remove it not remake it. She mentioned the manager took it off.
8. I took few more bites of my food and realized I'm just not enjoying this experience when I've been to this place before. I was actually getting upset but I'm dining alone and didn't want to bring attention to myself to the one 4 top next to me.
9. I then asked for my check but then told her, I know it's not on her, but this wall made me lose my whole appetite. She went and told her manager. I mentioned that it makes me wonder how the kitchen looks.
10. As I'm signing for my check, I realize the place is empty, everyone is jamming in the kitchen, and the manager reduced my meal $1. Again, there was hardly anyone there and I'm thinking this place is going downhill. I also see dining chairs with salsa that was splashed up on it that could have been easily cleaned up.
It might take me a very long time before I give this place another chance at this location. I try not being so critical but I had high expectations as a manager in the cleanliness field due to knowing first impression isn't always the last.
And today on 1/11 I called to speak to the manager and they get in at 430 to 5pm. And the more I think about it I sure wish I got my money back now that I read their health board comments off people working without hairnets. Could explain the reviews I saw about hair in the food and the hair in my salsa. I did still to the server thinking it wasn't her fault but in reality they are the ones to clean their stations and floor space
Da'Shona Morning
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January 20, 2025
This has got to be the worst Mi Cabana around this area. This is my 3rd attempt. Each time customer service has sucked. Today I ordered takeout. The waitress acted like she didn't want to be there and put my change on the counter instead of my hand. I'll stick to the one near the hospital or mall.
John
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July 15, 2018
One of their newer locations in Winterville. This location is not as busy at night as the rest but you can expect the same service and food quality as the the original location. The staff was polite and kept our drinks full. The price to portion rationbis good and I usually have some to take home and eat for the next day.
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We can last Saturday night as a large party and the food and the service were great! However this was not our experience there tonight with even less people. The waitress was absolutely rude, never smiled and got the order wrong and then proceeded to argue with me about what we ordered. I just ended up telling her never mind on my food because at that point i was already aggravated. She came back after the food hit the table (quite some time after) and just asked if we were ok. We had to ask her for refills, she slammed one of the kids plates down in front of them, and instead of hanging me my bill, put it down on the opposite side of the table and just walked away when i had my hand out for it. I work in customer service, as a sever, and with the chance of getting that server again, we just won’t be back. Awful experience as far as service goes.
Over all excellent food, service and atmosphere. Plenty of seating inside. There is a bar area with a tv.
The booth I'm sitting in is disgusting with the wall looking like someone got sick sitting here, the menu was covered with sticky and dried food. Makes me wonder how the kitchen looks. And there was a wait to be greeted and then the girl acted like it was an inconvenience. The kitchen music is louder than the dining music. I've been here before and it wasn't this bad but it's going downhill quick. I almost got up to walk out but I'll wait to see how the rest of my visit goes My Facebook post: I'm trying not to be negative this year but my dinner craving got ruined the moment I walked into the restaurant. I should have walked out but I wanted to see how the rest of my visit would go. Lol. 1. I walked in and I hear loud kitchen music and nobody around to even know I walked in so I stood there maybe 8 minutes 2. The girl finally sees me and seemed like she was bothered I was there but grabs a menu and walks me to a booth and leaves quickly. I'm noticing the kitchen music is louder than the dining music. 3. The booth wall looks like it got puked on and my menu is sticky and has all sorts of dried foods on it. I have now lost my appetite 4. Waitress brings me a drink menu because I only ordered water to start so I decide a traditional mint mojito sounds good. But I ordered my food and drink. 5. She brings me my chips and salsa, then minute later my food and my drink and she left quickly. I tasted the drink after seeing there's no mint in it and it tasted exactly like a margarita. 6. Started eating my chips and salsa and found a tiny hair in the salsa so I decided not to eat anymore of that and hoped she would ask about my food. 7. She finally shows up and asks me how it all tastes so I told her that's definitely not a mojito so she takes it and I asked her to just remove it not remake it. She mentioned the manager took it off. 8. I took few more bites of my food and realized I'm just not enjoying this experience when I've been to this place before. I was actually getting upset but I'm dining alone and didn't want to bring attention to myself to the one 4 top next to me. 9. I then asked for my check but then told her, I know it's not on her, but this wall made me lose my whole appetite. She went and told her manager. I mentioned that it makes me wonder how the kitchen looks. 10. As I'm signing for my check, I realize the place is empty, everyone is jamming in the kitchen, and the manager reduced my meal $1. Again, there was hardly anyone there and I'm thinking this place is going downhill. I also see dining chairs with salsa that was splashed up on it that could have been easily cleaned up. It might take me a very long time before I give this place another chance at this location. I try not being so critical but I had high expectations as a manager in the cleanliness field due to knowing first impression isn't always the last. And today on 1/11 I called to speak to the manager and they get in at 430 to 5pm. And the more I think about it I sure wish I got my money back now that I read their health board comments off people working without hairnets. Could explain the reviews I saw about hair in the food and the hair in my salsa. I did still to the server thinking it wasn't her fault but in reality they are the ones to clean their stations and floor space
This has got to be the worst Mi Cabana around this area. This is my 3rd attempt. Each time customer service has sucked. Today I ordered takeout. The waitress acted like she didn't want to be there and put my change on the counter instead of my hand. I'll stick to the one near the hospital or mall.
One of their newer locations in Winterville. This location is not as busy at night as the rest but you can expect the same service and food quality as the the original location. The staff was polite and kept our drinks full. The price to portion rationbis good and I usually have some to take home and eat for the next day.