Food was pretty decent for ihop. But the service was amazing!! Willie was so nice and helpful. When something was wrong, he quickly fixed it. His professionalism is something that you don’t see typically when you eat out anymore. He needs a raise! Everyone needs a Willie in their establishment
Maria Martian
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December 26, 2024
With IHOP being one of the very few open during Christmas, you would think management would have things planned and sorted out to compensate for the influx of online and dine-in customers. Welp, they did not. Since there were only two cooks and online-orders take top priority, it took them 30+ minutes to get my food. A little while after getting my food, I left my coat on the table and went to the bathroom. My food that I waited so long for was thrown away! The guy and my server were super apologetic and I think it was a genuine mistake, which makes sense since a lot of them seemed overworked. I got my food remade but still had to wait a good while again for my pancakes. I had to wait twice for food, which, understanding the confusion, wouldn’t have been a problem for me if there was enough people to handle the restaurant. I blame no one other than the poor planning of management. Either make sure you have enough people that can handle both online and dine-in orders in an appropriate manner or don’t open on Christmas.
Edit: I ended up getting it as to-go since I waited too long. My cinnamon-stack pancakes didn’t even come complete. Now I’m just disappointed.
Patricia Campos
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March 25, 2025
Horrible service. Me and my husband and went to eat this morning and the waitress was terrible she might have had a smile on her face but it doesn't take the fact that she talked to us like we were supposed to know the menu. I asked about a different option and her face expression was all annoyed also she didn't pay attention while I was ordering and asked the same thing that I had just said also asked for scrambled eggs with cheese and she forgot the cheese. I asked about a drink on the menu that looked like coffee but it wasn't so I asked for coffee and again she made a nasty face like I couldn't ask about the menu we also asked for water and didn't brought them out till we asked again and mind you she never came by to check on us or the food so we didn't got our water till we were about to leave. She brought our check without asking if we were ready. I've been a waitress for the last 5 years and I dare to says that she could use some more training not everything is about smiling. Her name was Tiera B if I'm not wrong.
Taylor Johnson
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February 01, 2025
I as well of a few of my family members (11 of us total, including 2 infants) entered the establishment in which it took us a little while to be greeted. A guy proceeded to ask how many of us was it and took us to the far right corner. We then sat there for approximately 7 minutes or so before we spoke up about if there was anyone going to serve us. The young lady that was serving the table next to us said she was off and went to ask 2 other male servers sitting down doing absolutely nothing if they would which apparently they weren't because they started pointing at other people to do it. She came back and proceeded to say something about PM shift and no one being available. My family and I got up and left. This encounter was very unprofessional, poor and I will not be returning to this location. Not to mention, the atmosphere is dry and dead. Almost depressing. To be seated knowing we will not be served is really nonsense. Horrible!
Chei TACO
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February 20, 2025
Snow day February ‘25: the Atmosphere is nice and quiet this morning because the usual folks filling this place up during the day can’t drive in the ice. We were helped by Willie- who said he didn’t even thing he’d get our table. He took our order quickly and kindly explained everything we had questions about- even giving us a demonstration on how to use the take-out boxes! 10/10 service on a 10/10 day. Give that guy a raise!
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Food was pretty decent for ihop. But the service was amazing!! Willie was so nice and helpful. When something was wrong, he quickly fixed it. His professionalism is something that you don’t see typically when you eat out anymore. He needs a raise! Everyone needs a Willie in their establishment
With IHOP being one of the very few open during Christmas, you would think management would have things planned and sorted out to compensate for the influx of online and dine-in customers. Welp, they did not. Since there were only two cooks and online-orders take top priority, it took them 30+ minutes to get my food. A little while after getting my food, I left my coat on the table and went to the bathroom. My food that I waited so long for was thrown away! The guy and my server were super apologetic and I think it was a genuine mistake, which makes sense since a lot of them seemed overworked. I got my food remade but still had to wait a good while again for my pancakes. I had to wait twice for food, which, understanding the confusion, wouldn’t have been a problem for me if there was enough people to handle the restaurant. I blame no one other than the poor planning of management. Either make sure you have enough people that can handle both online and dine-in orders in an appropriate manner or don’t open on Christmas. Edit: I ended up getting it as to-go since I waited too long. My cinnamon-stack pancakes didn’t even come complete. Now I’m just disappointed.
Horrible service. Me and my husband and went to eat this morning and the waitress was terrible she might have had a smile on her face but it doesn't take the fact that she talked to us like we were supposed to know the menu. I asked about a different option and her face expression was all annoyed also she didn't pay attention while I was ordering and asked the same thing that I had just said also asked for scrambled eggs with cheese and she forgot the cheese. I asked about a drink on the menu that looked like coffee but it wasn't so I asked for coffee and again she made a nasty face like I couldn't ask about the menu we also asked for water and didn't brought them out till we asked again and mind you she never came by to check on us or the food so we didn't got our water till we were about to leave. She brought our check without asking if we were ready. I've been a waitress for the last 5 years and I dare to says that she could use some more training not everything is about smiling. Her name was Tiera B if I'm not wrong.
I as well of a few of my family members (11 of us total, including 2 infants) entered the establishment in which it took us a little while to be greeted. A guy proceeded to ask how many of us was it and took us to the far right corner. We then sat there for approximately 7 minutes or so before we spoke up about if there was anyone going to serve us. The young lady that was serving the table next to us said she was off and went to ask 2 other male servers sitting down doing absolutely nothing if they would which apparently they weren't because they started pointing at other people to do it. She came back and proceeded to say something about PM shift and no one being available. My family and I got up and left. This encounter was very unprofessional, poor and I will not be returning to this location. Not to mention, the atmosphere is dry and dead. Almost depressing. To be seated knowing we will not be served is really nonsense. Horrible!
Snow day February ‘25: the Atmosphere is nice and quiet this morning because the usual folks filling this place up during the day can’t drive in the ice. We were helped by Willie- who said he didn’t even thing he’d get our table. He took our order quickly and kindly explained everything we had questions about- even giving us a demonstration on how to use the take-out boxes! 10/10 service on a 10/10 day. Give that guy a raise!