I'm sorry but the fact that both orders have the same amount of fries when one is supposed to be double is absolutely terrible. Every time we get CookOut there's always something wrong with the order or receiving horrible attitudes for no reason from the staff. The gentleman at the window was very nice tonight but the majority of the time we receive poor service even from higher ups. This is a perfect example of why we don't go to CookOut anymore. We love the food and we used to get it at least once to twice a week but it's really not worth the money anymore unfortunately. (Added review on Sept. 19) Shout out to cookout for always coming through with some how messing up my orders. Its honestly insane that y'all can't get it right whether its only having 15 fries, a vanilla shake instead of a cappuccino shake, a burger that is missing a piece, or no burger at all when I ordered a quesadilla burger. At this point I have yet again lost out on money because neither me or my friend wanted what we received today.
Madison Lawson
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January 05, 2025
I came in in a slight rush, picking up an order for myself and my coworkers at the Waffle House- whoever was working at 2am on 01/05 and had arm tats was so friendly and sweet. Let me know my food was fresh, how long it would take, and even let me keep my windows up and all that so I stayed warm! She had a nose piercing but I didn't catch her name. She's awesome for real!
Austin Jarrells
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June 06, 2024
Well, I guess I will be checking my boxes before I leave the lot from now on. Came through the drive thru to get a BBQ sandwich tray with double* fries, and when I was told they ran out of BBQ when I ordered a second BBQ sandwich tray I was fine with ordering a cheeseburger instead. But once I made it back to my hotel for the night a couple towns over, I was disappointed to see that I received No fries at all in the one combo, not even a crumb or drop of grease, and only 3 onion rings for my side on the other. Not worth the drive back out to remedy possibly.
Laura S
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December 21, 2024
Went on a Saturday afternoon, there was a miscommunication when placing my order but they fixed it for me without hassle. Customer service was above and beyond. The dining room is super clean and aesthetically pleasing. Food was tasty!
Jax B
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June 28, 2024
Dave was amazing! Unfortunately they handed out our food to the wrong window and they had to remake our food and Dave saved the day. Very polite and fantastic customer service from him. This Cook-out is one of the better restaurants out of the area.
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534 U.S. Hwy 70 W, Havelock, NC 28532, USA
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I'm sorry but the fact that both orders have the same amount of fries when one is supposed to be double is absolutely terrible. Every time we get CookOut there's always something wrong with the order or receiving horrible attitudes for no reason from the staff. The gentleman at the window was very nice tonight but the majority of the time we receive poor service even from higher ups. This is a perfect example of why we don't go to CookOut anymore. We love the food and we used to get it at least once to twice a week but it's really not worth the money anymore unfortunately. (Added review on Sept. 19) Shout out to cookout for always coming through with some how messing up my orders. Its honestly insane that y'all can't get it right whether its only having 15 fries, a vanilla shake instead of a cappuccino shake, a burger that is missing a piece, or no burger at all when I ordered a quesadilla burger. At this point I have yet again lost out on money because neither me or my friend wanted what we received today.
I came in in a slight rush, picking up an order for myself and my coworkers at the Waffle House- whoever was working at 2am on 01/05 and had arm tats was so friendly and sweet. Let me know my food was fresh, how long it would take, and even let me keep my windows up and all that so I stayed warm! She had a nose piercing but I didn't catch her name. She's awesome for real!
Well, I guess I will be checking my boxes before I leave the lot from now on. Came through the drive thru to get a BBQ sandwich tray with double* fries, and when I was told they ran out of BBQ when I ordered a second BBQ sandwich tray I was fine with ordering a cheeseburger instead. But once I made it back to my hotel for the night a couple towns over, I was disappointed to see that I received No fries at all in the one combo, not even a crumb or drop of grease, and only 3 onion rings for my side on the other. Not worth the drive back out to remedy possibly.
Went on a Saturday afternoon, there was a miscommunication when placing my order but they fixed it for me without hassle. Customer service was above and beyond. The dining room is super clean and aesthetically pleasing. Food was tasty!
Dave was amazing! Unfortunately they handed out our food to the wrong window and they had to remake our food and Dave saved the day. Very polite and fantastic customer service from him. This Cook-out is one of the better restaurants out of the area.